Elite Kidney Care, LLC SMS Privacy Policy Information Collection
Elite Kidney Care, LLC collects and stores the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties.
Use of Information
Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.
Data Security
We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure. All SMS communications are subject to HIPAA privacy protections where applicable for protected health information.
Terms of Service for SMS Communications and Consent
By providing your phone number to Elite Kidney Care, LLC, you agree and acknowledge that Elite Kidney Care, LLC may send account notifications, customer care, and marketing text messages to your wireless phone number for updates related to customer care, account notifications, and marketing services.No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.If you have consented to receive account notifications, customer care, or marketing text messages from Elite Kidney Care, LLC, you may receive messages related to our kidney care services.
About Our Services
We are a specialized kidney care medical practice providing personalized nephrology services including chronic kidney disease management, dialysis care, hypertension treatment, and comprehensive kidney health monitoring. We work directly with patients to deliver expert medical care and exceptional kidney health management. We use SMS to communicate with patients regarding appointment reminders, treatment schedules, health updates, and general wellness information.
Important: SMS messages will not contain any protected health information (PHI) or details about your medical treatment. All clinical communications will continue through secure, HIPAA-compliant channels.
Use Cases
Account Notifications
We reach out to patients with account notifications regarding upcoming appointments, treatment schedules, lab work reminders, and important practice updates.
Customer Care
As part of our commitment to customer care, we assist patients with appointment scheduling, general inquiries, and respond to questions about our kidney care services and office procedures.
Marketing
As part of our marketing outreach, we share information about available services, kidney health education, wellness tips, and programs that may benefit our patients' kidney health and overall wellbeing.
Example Messages
Account Notification Example: Good morning Sarah, this is Elite Kidney Care, LLC. We are reaching out about an account notification regarding your appointment with Dr. Smith tomorrow at 10 a.m. Please arrive 15 minutes early for check-in. Reply STOP to opt out of SMS messaging.
Customer Care Example: Hi Sarah, this is Elite Kidney Care, LLC. We wanted to check in to see if you have any questions about your upcoming visit or need to reschedule your appointment. Is there anything we can help address? Reply STOP to opt out of SMS messaging.
Marketing Example: Hi Sarah, this is Elite Kidney Care, LLC. Thank you for trusting us with your kidney health care! We wanted to let you know about our new patient education program focused on kidney disease prevention and management. Would you like more information? Reply STOP to opt out of SMS messaging.
Standard Messaging Disclosures